Refund policy

Brides Blvd Return and Refund Policy

We want you to feel confident shopping for your celebration. Please review the following return conditions before purchasing formalwear or digital products from bridesblvd.com.

14-day return requests

For eligible physical products, request a return within 14 days of delivery. Items must be unworn, unwashed, unaltered, and in their original condition with all original tags attached. Items showing wear, damage caused after delivery, or alterations do not qualify for a change-of-mind return.

Return authorization required

All product returns must be authorized by Brides Blvd and have a Return Authorization (RA) number issued through bridesblvd.com. To request authorization, use the contact options on bridesblvd.com and provide your order number, the product style code, and the reason for your return. Do not ship an item back until you receive your RA number and return instructions. Include the RA number with the returned item and follow the supplied instructions. Do not return products directly to a supplier or to an address other than the address in your return authorization. Unauthorized returns are not eligible for a refund under this policy, except where applicable law requires otherwise.

20% restocking fee and return shipping

Approved change-of-mind returns are subject to a restocking fee equal to 20% of the purchase price paid for the returned product. This fee is deducted from the product refund. Customers are responsible for the cost of return shipping for these returns. For example, an eligible product purchased for $100 has a $20 restocking fee and an $80 product refund, before any applicable tax adjustments. We recommend using a tracked shipping service and retaining proof of shipment.

Incorrect, damaged, or faulty products

If your item arrives damaged, faulty, or different from what you ordered, contact Brides Blvd through bridesblvd.com promptly, including your order number and photographs where relevant. We will provide instructions for an appropriate remedy. The 20% restocking fee and customer-paid return shipping requirement do not apply when a return is due to an incorrect or faulty item supplied by us. Please obtain an RA number before shipping the item back, unless applicable law provides otherwise.

Return inspection and refunds

After we receive and inspect an authorized return, we will notify you whether it meets the return conditions. Approved refunds will be issued to the original payment method, less the applicable 20% restocking fee for change-of-mind returns. Your payment provider may take additional time to post the refund. Return authorization does not waive the condition requirements described above.

Digital downloads

Delivered digital downloads, including planning resources and paid catalogs, are not eligible for change-of-mind refunds. If you have a problem accessing a purchased file, receive the incorrect digital product, or believe the file is defective, contact us through bridesblvd.com so we can help resolve the issue. Any refund rights required by applicable law remain in effect.

Your statutory rights

This policy does not limit consumer rights or remedies that cannot be excluded under applicable law. Where mandatory legal requirements differ from this policy, those requirements apply.